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Front Desk Training

Over seven weeks, participants will join other Front Desk professionals in this exciting online webinar series.


Your Front Desk is the heartbeat of your salon or spa’s entire operation. An effectively run Front Desk can be the most vital area in a salon or spa for ensuring productivity, growth, and profits because it is the first, last, and sometimes ONLY contact point for ALL your customers. To the customer, the Front Desk is the voice, face, and attitude of your business.



Top Gun Front Desk Training Handout


Course Tips & Checklist




What People Are Saying

I started out with a less than an enthusiastic and cooperative team, however by the end of the program they were inspired and excited about the opportunities they could create at the front desk for themselves and the entire team. Thanks to this incredible training our Front Desk and Spa is functioning 110% more smoothly!Amy, Owner
Waupaca, WI

What Your Team Will Learn

  • How to promote and influence retail sales.
  • Techniques for managing difficult customer service situations.
  • How to create a "wow" experience with each guest every time.
  • Programs for increasing booking rates for inquiry calls and existing guests.
  • How to transform your Front Desk team into pre-booking masters.
  • How to turn phone calls from booked appointments to add-on sales.


All You Need to Participate

  • A computer (with speakers & sound).
  • Hi-speed internet connection
  • A phone to dial into the audio portion.
  • A headset for hands-free operation or a speakerphone (if two or more participants attend).
  • Note pad and pencil.
Top Gun Front Desk Webinar
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